PRESIDENT’S MESSAGE

Our tenth anniversary year brought further expansion of service, thanks largely to the insight and commitment of Regional Council.

More specifically, in 1986 D.A.R.T.S. provided 223,000 trips compared with 193,000 trips the previous year. We were able to eliminate the waiting list of those wishing to register as D.A.R.T.S. passengers which by early last year had reached a very disturbing level of 300 names. The stand-by list was also eliminated, to free 4200 registered passengers from uncertainty and anxiety.

I feel very gratified that those and other improvements were made possible by a very impressive in- crease in funding, by the Regional Government. That decision is a tribute to members of the Transporta- tion and Finance Committee as well as Regional Council as a whole and Chairman Bill Sears, Mayor Bob Wade and Counciller Geraldine Copps, especially since it went so far beyond the 4% budget guidelines for 1986 budget increases.

Our Regional Government also expressed its commitment to effective transportation for elderly and disabled citizens by initiating an in-depth study of our present service and future needs. All of us at D.A.R.T.S. welcomed the opportunity to participate in the study as further contribution to the continuing improvement of our service. The positive results confirmed that our efforts in the past have been successful.

For the same reason we look forward to the D.A.R.T.S. Public Information Evening that will be hosted in a few weeks by Regional Government. As always we welcome ideas from passengers, Agencies and the general public. Although it can be disappointing to hear complaints, we even welcome criticisms which can help us identify and solve problems.

I know I speak for all directors in saying that there is only one reason we serve the Board of D.A.R.T.S: to do everything we can to help Regional Government fully meet the transportation needs of our elderly and disabled passengers.

While there has been significant progress over the years, we are well aware that further improvements are needed.

The rapid growth, in demand, presents the greatest challenge to D.A.R.T.S. management and staff as well as our funding sources. But it’s a challenge that all of us in Hamilton-Wentworth welcome, as it shows how many more disabled persons are now fully sharing in the life of our community.

That growth is also a reminder that transportation is the key to the goals of independence and equality expressed during the year of disabled persons 1981.

On a more personal note as I complete my term as President, I would like to express sincere ap- preciation to other directors, to Brian Pinto our Executive Director and other members of the office staff

and especially to our drivers.

Above all I want to thank our passengers for the comments, suggestions and co-operation which are so important to the continuing improvement of D.A.R.T.S.

Hi, NSO

Norman Corfe, President. See ay ae

STATISTICAL SUMMARY

Passenger trips booked Cancellations & No-shows Total passenger trips taken Increase over previous year Operating vehicles Kilometers travelled Average kilometers per trip Average cost per kilometer Average cost per trip (DARTS) Average cost per trip (Taxi) Overall Average

PASSENGER TRIPS (000’s)

1978 1979

1986

Zoo ,On2 29,869 223,003 L776 PE) 939,603 8.80 $1.72 SIS.15 $4.25 veel

“| PASSENGERS “| CARRIED

1980 1981 1982 1983

1985

219,495 LZ o7 192,786 21.% 21 765,891 1S S172 S1GES2 $4.25 $8.91

1984 1985 1986

Disabled and Aged Regional Transit System

FINANCIAL STATEMENTS BALANCE SHEET

as at December 31, 1986 (with comparative figures for 1985)

ASSETS 1986 1985 CURRENT Bank $ 36,629 (5 81,860 Accounts receivable Aa) 48,108 Prepaid expenses 16,164 16,242 Due from Regional Municipality of Hamilton-Wentworth 19,221 — 146,141 146,210 TRUST FUND AND RESERVE Cash 100 100 Due from Regional Municipality of Hamilton-Wentworth 4,009 36,741 4,109 36,841 FIXED (note 1) Purchased vehicles Ot is, 708,934 Donated vehicles 65,242 32,450 Office and computer equipment 40,526 31,409 1,016,925 P2293 Less accumulated depreciation ( 826,592) ( 624,283) 190,333 148,510 $ 340583 u us 331,561 LIABILITIES 1986 1985 CURRENT Accounts payable - trade $ 146,431 §$ 49,930 Due to Regional Municipality of Hamilton-Wentworth — 96,280 146,141 146,210 TRUST FUND AND RESERVE Reserve for capital purposes ( 10,900) 27,574 (unfinanced capital expenditures) Margaret Maxwell Memorial Trust Fund 15,009 9,267 4,109 36,841 EQUITY IN FIXED ASSETS 190,333 148,510 $ 340,583 §$ 331,561 STATEMENT OF CHANGES IN Bonde mel TRUST AND RESERVE Memorial Capital For the Year Ended December 31, 1986 Fund Purposes BALANCES - BEGINNING OF YEAR $ 9,267 $ 27,574 REVENUES Donations and memberships 42,309 32/92 Interest income 2,150 _ Provided from current operations - In lieu of depreciation — 116,726 MTC subsidy on capital purchases — 185,576 33726 362,668 EXPENDITURES Special charters Beles) ae Capital purchases 523192 373,568 $15,009 $__(_ 10,900

Disabled and Aged Regional Transit System STATEMENT OF OPERATIONS

For the year ended December 31, 1986 (with comparative figures for 1985)

REVENUES

Passenger fares - agencies - passengers - charters

Other

EXPENDITURES Wages and salaries Employee benefits Gas and oil Repairs and maintenance Office maintenance Rent Licences and permits Insurance Telephone Printing and stationery Postage Miscellaneous Purchase of services Computer service, audit and legal fees Office equipment Communication radio Travelling Uniforms

PROVISION FOR RESERVE FOR CAPITAL PURPOSES EXCESS OF EXPENDITURES OVER REVENUES

GRANTS Regional Municipality of Hamilton-Wentworth Ministry of Transportation and Communcations

EXCESS OF REVENUES OVER EXPENDITURES FOR THE YEAR

Approved on behalf of the Board

Norman Corfe, President DIRECTORS

Paul McLenachan, Treasurer

1986

244,038 159,49]

27,781

431,310 9,900

441,210

923,906 134,232 106,378 139,844 15,549 12,696 4,44] 60,057 11,169 18,583 5,220 5.277 502,546 25,125 3,299 8,946 1,391 2,736

JESS eo)

1,550,185)

116,726)

1,666,911)

509,423

1,157,488 1,666,911

1985

216,957 116,548

31,663

364,748

14,509 AID 257

763,258 114,255 88,279 104,014 16,345 i525 3,421 49 088 2 19135 6,158 12,411 397,691 18,550 32993 S37 841 Se)

1,632,168

bs25250 lh)

85,140)

1,338,051)

418,797 919,254

P300,051

Disabled and Aged Regional Transit System

NOTES TO FINANCIAL STATEMENTS

For the year ended December 31, 1986

1. SIGNIFICANT ACCOUNTING POLICIES

(a) Revenue and Expenditures —

The accrual method has been used to reflect revenues and expenditures.

(b) Fixed Assets —

Purchased vehicles, office and computer equipment are recorded at historical cost. Subsidies received toward the purchase of these assets are credited to

accumulated depreciation.

Donated vehicles are stated at their estimated retail value at the

date of acquisition.

A provision is charged to the revenues for the reserve for capital purposes. The provision is equivalent to a charge for depreciation calculated on the straight-line basis at the rate of 25% per annum of the historical cost of the assets. For computer equipment, 100% depreciation is charged in the year of purchase. For those assets for which a subsidy has been received, depreciation is calculated at the rate of 25% per annum of the historical

cost less the related subsidy.

AUDITORS’ REPORT

To the Board of Directors of Disabled and Aged Regional Transit System.

We have examined the balance sheet of the Disabled and Aged Regional Transit System as at December 31, 1986, and the statements of opera- tions and changes in trust and special reserves for the year then ended. Our examination was made in accordance with generally accepted auditing stan- dards and accordingly included such tests and other procedures as we considered necessary in the circumstances.

In our opinion, these financial statements pre- sent fairly the financial position of the organization as at December 31, 1986 and the results of its opera- tions for the year then ended in accordance with accounting principles set out in the notes to the financial statements applied a basis consistent with that of the preceding year.

February 12, 1987

fll fe Yc

CHARTERED ACCOUNTANTS

EXECUTIVE DIRECTOR’S REPORT

1986 was one of the most eventful years in our eleven year history.

Before commenting on current activities, it may be useful to briefly review the progress we’ve achieved together during our first decade.

While statistics tell only a part of the story, I think they paint an encouraging picture.

We have grown from approximately 400 passengers (35,000 trips) in 1976 to our present registration of 4200 passengers (250,000 trips), all in the span of ten years.

At the same time service hours have been gradually extended as additional funds became available. What began as a service on week days only was extended to weekday evenings and then to weekends as well.

Last year we introduced a Rotary sponsored excursion to Toronto in co-operation with that city’s Wheel Trans system.

Over the ten-year period, the number of D.A.R.T.S. drivers has increased from 4 in 1976 to 38 in 1987 and D.A.R.T.S. fleet has grown from 3 vehicles to 29. In addition we make use of livery cars for ambulatory passengers. This has made it possible to serve many more passengers and provide many more trips within the operating budget.

The growth of D.A.R.T-.S. has been matched by constant efforts to continue improving the quality of service. The challenge is to prevent errors and misunderstandings in a very complex service that schedules 250,000 personalized door-to-door trips in a year. Our computerized booking service certainly helps. We have continued to expand our telephone system in the effort to eliminate delays. In 1986 we introduced a new Remote Reservation System which enables passengers with a personal computer to tie directly with the D.A.R.T.S. computer. While this system is still in its infancy, we feel it’s the way of the future, as home computers become more common.

Despite all our efforts to make the service as perfect as possible, some slip-ups still occur. If passengers have a problem, we certainly want to know about it, so we can find out how it happened and then to do everything we can to prevent it from happening again. So we hope no passenger ever feels reluctant to tell us about a problem. It can be difficult to solve them if we hear about them indirectly. In 1986, we further improved our complaint procedures to help us identify and solve problems.

While the D.A.R.T.S. system has become a long way over the years, there is undoubtedly room for further progress and we’re working hard to achieve it. The study conducted last year by Regional Government as well as the Public Information Evening this June should provide ideas and input to guide our future development. All the staff and Board are very pleased with the positive results of the study.

Of course we will continue to hold passenger meetings to give everyone the opportunity to fully express their ideas and concerns. They know best what’s right and wrong about D.A.R.T.S. So we value their frank opinions.

As we look back over the past years there are many people to thank. Our growth is in large measure a tribute to the continuing commitment of members of Regional Council. Many caring people have freely given their time and talents as Directors. In particular I would like to express my sincere thanks to Norman Corfe our President for the significant time he has spent, his advice and dedication to D.A.R.T.S. A special thank you to Ray Collins and Judge Morris Perozak for their years of service on the Board. Also to Kay Claremont, Marjorie Fletcher, Rose Hawthorne and Ellena Raffan who faithfully volunteer their help in our office. We are grateful to the many Community Agencies who serve the elderly and disabled who have been very helpful.

Our drivers deserve a very special thanks for their care and concern as do the dedicated and hard-working members of our office staff.

Most of all, I would like to thank our passengers for the positive comments they so often express as well as for the suggestions that have helped D.A.R.T.S. continue to grow and improve.

Their continuing support will help D.A.R.T.S. open doors throughout the Community for even more elderly and disabled people.

on) ve Lpv in a Brian Pinto Executive Director

3 2022 213338292

SERVING YOU FOR 1986-87

D.A.R.T.S? BOARD OF DIRECTORS

** Norman Corfe — President

** Leo Laviolette — Past President

** Harrison Arrell — Vice President

** Paul McLenachan — Treasurer Harry Buckle Eric McGhie Ivan Cairns Morris Perozak Ray Collins Andy Phillips Geraldine Copps Ross Robinson Marilyn Davis Derek Watters Peter Hampson Chester Waxman

Brian Pinto — Executive Director / Secretary

Finance and Administration

Paul McLenachan - Chairman Harrison Arrell

Harry Buckle

Ivan Cairns

Geraldine Copps

Peter Hampson

Eric McGhie

Chester Waxman

Personnel

Harrison Arrell - Chairman Ray Collins

Leo Laviolette

Chester Waxman

Nominating

Leo Laviolette - Chairman Harrison Arrell Norman Corfe

Acknowledgements to:

Capital Bus Sales, (Ottawa) Coca-Cola Ltd.

Girl Guides of Canada

Marilyn Davis, St. Joseph’s Hospital Mountain Mobile Maintenance Ltd.

Rotary Club of Hamilton East Wentworth

Bob Stirling, Stirling Print-All Thames Beverages Ltd.

Community Relations

Ross Robinson - Chairman Geraldine Copps Marilyn Davis

Ernest Feher

Sister Martina

Morris Perozak

Andy Phillips

Derek Watters

Service and Operations

Peter Hampson - Chairman Harrison Arrell Harry Buckle Ivan Cairns

Ray Collins Marilyn Davis Eric McGhie Morris Perozak Andy Phillips Ross Robinson Derek Watters Chester Waxman

Tim Horton Donuts, Ryta Cruse Jenc Transit Inc.

Hillcrest Restaurants

Creative Candies

Nadine Barbara (Dancer)

Turf & Surf Singers — Mike Byrne Tony Forsythe, Kevin Ryan

Main Hess Coralaires

And to all those who have generously donated.